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Privacy Policy

Last updated: 07/06/2025

The Hinterland Harvest (ABN 38509516931) ("The Hinterland Harvest", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal information in connection with your use of our website and services.

By using our Platform or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information that is necessary for us to provide our products and services. This may include:

  • Contact details: name, email address, phone number, and delivery address

  • Account information: login credentials, order history

  • Payment information: limited payment details (e.g., transaction ID, not full card data, which is securely handled by third-party payment processors)

  • Order details: your selected meals, delivery preferences, and any dietary notes

  • Technical data: IP address, browser type, device information, cookies and website usage behaviour

  • Communication records: interactions via email, chat or other customer service channels

We only collect sensitive information (such as health or dietary needs) where you provide it voluntarily and consent to us using it to fulfil your order.

2. How We Collect Your Information

We collect your personal information directly from you when you:

  • Create an account or place an order on our website

  • Subscribe to marketing updates or newsletters

  • Contact us through email, web forms or social media

  • Interact with our website or digital platforms

  • Participate in surveys, competitions, or promotions

We may also collect information from third parties (e.g., our delivery partners or analytics providers) where permitted by law.

3. Why We Collect Your Information

We use your personal information to:

  • Process orders and deliver meals to your nominated address

  • Communicate with you about your orders, account, or support enquiries

  • Personalise your experience and recommend relevant products

  • Improve our website and services based on usage insights

  • Send marketing communications (only if you opt in)

  • Comply with legal obligations and resolve disputes

You may unsubscribe from promotional emails at any time by using the “unsubscribe” link or contacting us directly.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Third-party service providers who assist us with operations (e.g. couriers, payment processors, IT support, analytics tools)

  • Professional advisors (e.g. legal, accounting, or business consultants)

  • Government authorities or regulators if required by law

All third parties are required to handle your data in accordance with Australian privacy laws and only for the purpose of providing services to us.

We will not sell your personal information to any third party.

5. Storage and Security

We store your personal information on secure servers and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

If we no longer need your information, we will take reasonable steps to destroy or de-identify it in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content.

You can disable cookies in your browser settings, although this may affect functionality of the Platform.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading.

To make such a request, please contact us using the details below.

8. Overseas Disclosure

We may store or process some personal data using services hosted outside Australia (such as cloud storage providers), but only with providers who uphold strict privacy protections.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact:

The Hinterland Harvest
📧 Email: customersupport@thehinterlandharvest.com.au

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